RUG RATS TERMS OF SERVICE
Welcome to Rug Rats! Rug Rats gives you the opportunity to create a custom rug or order a carpet to your exact specifications, delivered to you at a price that compares favorably to ready made rugs from leading retailers.
The following Terms of Service (“ Terms” ) govern the services provided to you by Rug Rats, doing business as Rug rats “ we” , “ us” , and “ our” ), and your use of rugratsva.com website.
We may, in our sole discretion, modify or revise these Terms and policies from time to time, without specific notice to you, by posting the amended Terms on this Site. Please read them carefully each time you visit rugratsva.com and before every purchase you make through rugratsva.com. Please ensure that our email is not filtered from your Inbox by your ISP or email software.
TERMS AND CONDITION OF SALE
I. TERMS OF SALE
- We are not responsible for delays beyond our control such as late vendor shipment, trucking delays or delays caused by natural disaster. We will do our best to keep you informed of shipment status.
- Customer shall assume all risk of loss or damage to materials upon their delivery.
- Limited Warranty: We will use reasonable efforts to inspect materials before being delivered to the customer. In the event of a manufacturing defect, we will use reasonable efforts to expedite manufacturing-related claims in accord with the manufacturer’s warranty. To report a defective item, please contact us at 434-392-7068. In the rare case that a delivered product is determined defective by Rug Rats, we will gladly exchange the item at no cost if reported within 30 days of receipt. All defective items must be returned like new in their original packaging. If you have disposed of your packaging, Customer Service will send you replacement wrapping.
- All textile fabrics have some degree of variability. It is normal for Rug Rats material to have dye or textural variations from samples and from dye lot to dye lot. Such variations are not a basis for a defect claim.
- On rugs that are custom made to your specifications, no refunds or exchanges are possible. All orders are FOB Shipping Point and are paid in full when the order is placed. CUSTOMER’ S SOLE REMEDY, FOR ANY DEFECT OR COMPLAINT RELATING TO ANY PRODUCT PROVIDED BY RUG RATS, IS LIMITED TO REPAIR OR REPLACEMENT, AT Rug Rats OPTION, OF ANY ITEM DEEMED DEFECTIVE BY BOTH CUSTOMER AND RUG RATS, AND TIMELY NOTICED TO RUG RATS AS SET FORTH IN PARAGRAPH 3, ABOVE.
- Except for the Limited Warranty set forth in paragraph 3 above, NO WARRANTY, EXPRESS OR IMPLIED, IS MADE AS TO THE MATERIALS WARRANTIES APPLICABLE TO MATERIALS ARE LIMITED TO THOSE PROVIDED BY THE MANUFACTURER. THE IMPLIED WARRANTIES OF MERCHANTABILTY AND FITNESS FOR A PURPOSE ARE EXCLUDED FROM THESE TERMS AND CONDITIONS.
- Except for a breach of the Limited Warranty set forth in paragraph 3 above, and other than the remedy set forth in paragraph 5 above, IN NO EVENT WILL RUG RATS OR ITS AFFILIATES BE LIABLE TO YOU (OR ANY THIRD PARTY MAKING CLAIMS THROUGH YOU) FOR ANY DAMAGES WHATSOEVER, INCLUDING BUT NOT LIMITED TO ANY DIRECT, INDIRECT, SPECIAL, CONSEQUENTIAL, PUNITIVE OR INCIDENTAL DAMAGES, OR DAMAGES FOR LOSS OF USE, PROFITS, DATA, OR OTHER INTANGIBLES, THE COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, OR UNAUTHORIZED ACCESS TO AND TAMPERING WITH YOUR PERSONAL INFORMATION, ARISING OUT OF OR RELATED TO THE USE, INABILITY TO USE, PERFORMANCE, OR NON-PERFORMANCE OF THE SITE OR OUR SERVICES, EVEN IF THE PERFECT RUG HAS BEEN ADVISED PREVIOUSLY OF THE POSSIBILITY OF SUCH DAMAGES.
II. REVIEW OF YOUR ORDER
Review your rug order before submission. Because of the custom nature of each order, we are unable to accept returns, so we encourage you to carefully review your order to ensure its accuracy before submitting.
Because of the online business and because we cannot allow for returns, we highly recommend you learn about the materials and request samples before you place any order for the purchase of a rug. . Please contact us if you would like special accommodations.
III. PRODUCT COLOR AND MATERIAL REPRESENTATIONS
We attempt to describe our products as accurately as possible. However, we cannot guarantee that product representations appearing on rugratsva.com are completely accurate. Colors and textures, as they appear on your computer monitor, may vary slightly from the actual materials. To assist in receiving an order that satisfies your needs, please order samples before placing your order.
IV. RETURNS, EXCHANGES AND CANCELLATIONS
Since our custom rugs are made to your specifications, they cannot be changed, canceled or returned for any reason other than warranty repair once the order has been placed.
We respect your privacy: Rug Rats does not disclose information about our customers or website visitors to any outside parties.