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Frequently Asked Questions

Rug Rats is a women-owned, SWAM-certified custom rug and logo mat manufacturer based in Virginia Beach, VA. We have crafted commercial and residential rugs entirely in the United States since 1987. Below are answers to the questions buyers ask most — organized so you can find exactly what you need fast. For anything not covered here, email us at info@rugratsva.com — we typically respond within one hour.

About Rug Rats

Rug Rats does. We are a U.S. manufacturer based in Virginia Beach, Virginia, and every rug and logo mat we produce is made in the United States. We have been crafting custom commercial and residential rugs since 1987 — nearly four decades of American-made quality. Learn more on our About Us page.

Yes. Rug Rats is a women-owned small business and is SWAM-certified (Small, Women-owned, and Minority-owned Business) through the Commonwealth of Virginia. Our owner is directly involved in every order, from design consultation through final production.

Yes — 100%. Every custom rug and logo mat we produce is manufactured in the USA. We do not outsource production overseas. If supporting American manufacturing matters to your organization, Rug Rats is the right choice.

We serve a wide range of customers across the country, including corporate offices, retail stores, restaurants, schools and universities, churches, military installations, government agencies, hospitals and medical offices, gyms, banks, salons, and homeowners. Whether you need a single mat or a nationwide rollout, there is no minimum order requirement.

Yes. We ship custom rugs and logo mats to all 50 states. Our Virginia Beach facility serves customers from coast to coast, with the same personal attention regardless of location.

Our customers span nearly every industry, but the most common are retail stores, restaurants and cafés, hotels and hospitality businesses, corporate offices, hospitals and medical practices, schools and universities, churches, military installations, and government facilities. If your organization has a logo and a floor, we can brand it. We also serve individual homeowners looking for personalized rugs for garages, home offices, and living spaces.

Email is the fastest path to a response. Reach us at info@rugratsva.com — we aim to reply within one hour during business hours. All quotes and artwork proofs are handled by email so everything is documented and easy to reference. You can also use our Contact page to send a message directly.

Pricing & Ordering

Ordering a custom logo mat or rug from Rug Rats is straightforward:

  1. Send your details — Email us your logo file, desired dimensions, quantity, and intended use (indoor or outdoor) to info@rugratsva.com
  2. Receive a free proof — We send a digital design proof within 24 hours for your review at no charge
  3. Approve the design — Review the proof and request any changes. Nothing goes to production without your written approval
  4. Payment — Once you approve the proof, we send a secure payment link. Full payment is due before production begins
  5. Production & shipping — Most orders ship within 10 business days of payment. You receive a tracking notification when your order ships

That’s it — no surprises, no hidden fees, and a real person guiding you through every step.

Pricing starts at $95 for a 2′ x 3′ custom logo mat — the most common small entrance mat size. Larger sizes, more complex artwork, and specialty materials are priced accordingly. There are no setup fees buried in the quote; what we quote is what you pay. For an exact price, email your dimensions, logo, and desired quantity to info@rugratsva.com and we will send a quote promptly.

No. We accept orders for a single rug all the way up to hundreds of units. Volume discounts are available for multiple rugs of the same design and size, but you are never required to order more than you need.

Send us the following by email and we will respond with pricing and a free digital proof within 24 hours:

  • Rug or mat dimensions (width x length)
  • Your logo or artwork file (.AI, .EPS, high-res JPG, or PDF)
  • Quantity needed
  • Indoor or outdoor use
  • Your target delivery date (if applicable)

Send to info@rugratsva.com or use our quote request form.

Yes. Orders for multiple rugs or mats with the same design and size qualify for volume pricing. Contact us with your quantity and we will include tiered pricing options in your quote.

We accept all major credit cards via a secure payment link, as well as ACH bank transfers and business checks. Full payment is due after design approval, before production begins.

No — Rug Rats sells custom mats and rugs outright; we do not offer rental or lease programs. Unlike rental services that charge ongoing fees for generic mats, purchasing from Rug Rats means you own a custom-branded mat made specifically for your business, with no recurring service contracts or weekly pickup fees. For most businesses, ownership pays for itself quickly compared to long-term rental costs.

Turnaround Time & Shipping

Most custom orders ship within 10 business days of design approval. More complex orders — large-format rugs, multi-location rollouts, or highly detailed custom shapes — typically require 2 to 3 weeks. Rush production is available; contact us to discuss your deadline before placing your order.

We send a free digital proof within 24 hours of receiving your logo and order details. You review and approve the proof before we begin production — nothing is manufactured without your sign-off.

Most orders ship via UPS or FedEx Ground, rolled (not folded) in protective wrapping to prevent creasing. Large or freight-sized orders ship via freight carrier. You will receive a tracking notification when your order ships.

Shipping cost depends on the size and weight of your order and your delivery location. We provide a shipping estimate as part of your quote. Contact us through our Contact page for a free shipping estimate.

Products & Materials

Logo mats and logo rugs both display your custom branding underfoot, but they differ in construction, placement, and purpose. Logo mats are typically thinner, rubber-backed, and engineered for commercial entrances — they trap dirt and moisture, resist heavy foot traffic, and lie flat in high-use areas. Our logo mat styles include the DigiPrint HD, WaterHog Impressions, and SuperScrape Impressions. Logo rugs are thicker, more decorative, and better suited for lobbies, locker rooms, boardrooms, and interior spaces where comfort and appearance are the priority — our Piazza Logo Mat is the ideal choice for these larger, custom-dimensioned spaces. Rug Rats manufactures both, and we will recommend the right product for your specific space and use case when you request a quote.

We manufacture a full range of commercial-grade custom logo rugs and mats, including:

We make rugs and mats in virtually any size. Common sizes include:

  • 2′ x 3′ — Small entrance mat or door mat (starting at $95)
  • 3′ x 5′ — Standard commercial entrance
  • 4′ x 6′ — Lobby or reception area
  • 6′ x 8′ and larger — Conference rooms, locker rooms, large lobbies

The Piazza mat is available in virtually any dimension for unusually large or uniquely proportioned spaces. Not sure what size you need? Include your room dimensions in your quote request and we will advise.

 
 

 

We use commercial-grade nylon and polyester pile with Nitrile rubber backing for slip resistance and durability. Our materials are selected for fade resistance, heavy foot traffic performance, and long service life. Nylon and polyester also resist allergen buildup, making our rugs a good fit for healthcare and educational facilities.

Yes. All of our mats feature Nitrile rubber backing that grips the floor surface securely. The beveled edges and low pile height keep mats flat to the floor, preventing trip hazards. Wheelchairs, carts, and walkers transition over them smoothly.

Yes. Our WaterHog Impressions and SuperScrape Impressions mats are engineered for outdoor use — UV-resistant, weather-resistant, and built to handle snow, rain, and heavy soil. They can also be used as inset mats in recessed floor wells at building entrances.

We recommend a two-mat system: a WaterHog-style outdoor mat at the exterior entrance to capture water and debris, paired with an indoor DigiPrint HD mat to capture what remains. This combination keeps floors dry and clean year-round while keeping your branding front and center at both entry points.

Yes. We use digital color-matching technology and will provide a proof for your approval before production. Custom color matching is included in most styles; some specialty color options may carry an additional fee, which we will note in your quote.

Our nylon and polyester materials are low-VOC and contain recyclable components where available. The durability of our products also reduces replacement frequency, which lowers long-term material waste compared to lower-quality alternatives.

Design & Artwork

The best results come from vector files — .AI or .EPS formats are preferred. High-resolution JPG, PNG, or PDF files are also acceptable in most cases. If you only have a low-resolution logo, contact us and we will let you know whether it can be cleaned up for production.

Send us what you have and we will assess it. In many cases we can work with a high-resolution raster image. If your file requires redrawing, we will let you know upfront before quoting.

Yes. Our owner works directly with you on design from start to finish. We will transform your logo, suggest layouts, and present digital proofs for review throughout the process. You do not need to arrive with a finished design — just a logo and an idea of what you want.

Always. We send a free digital proof within 24 hours of receiving your order details. Production does not begin until you have reviewed and approved the proof in writing.

Because every order is custom, we do not publish a traditional catalog. Our Custom Logo Mats and Custom Logo Rugs pages show the range of styles available. Our past project gallery is also a great resource for seeing what is possible.

Yes. We retain your artwork and order specifications on file, making reorders straightforward. When you are ready to reorder, simply email us at info@rugratsva.com with your original order reference or a description of the product, and we will pull your file and confirm current pricing. Reorder turnaround is typically the same as a new order — most ship within 10 business days of approval and payment.

Care & Warranty

With proper care, most of our commercial logo mats last 3 to 7 years in regular use, and select styles carry a warranty of up to five years for fade and wear resistance. Lifespan depends on foot traffic volume, mat style, and maintenance routine. High-traffic entrances may see more wear than interior lobby rugs. Vacuuming regularly and addressing spills promptly will extend the life of any mat or rug significantly. If you are unsure which style will hold up best for your specific environment, mention your traffic level when requesting a quote and we will guide you to the right product.

For routine maintenance, vacuum regularly. For spot cleaning, use a dry carpet cleaning product such as Capture or Host Dry Cleaning. Outdoor mat styles can be hosed down; indoor styles should not be soaked. Avoid harsh chemical cleaners, which can damage fibers and backing.

Warranty coverage varies by product style but extends up to five years for fade and wear resistance on select styles. Contact us for the specific warranty that applies to the style you are ordering.

Because every rug is manufactured to your approved specifications, custom orders are non-returnable once production is complete. If your order arrives damaged or defective, email us photos and we will arrange a prompt replacement or refund. Full policy details are on our Terms & Conditions page.

Yes. Samples are available upon request. A shipping fee applies to samples, which is credited toward your final order. Email info@rugratsva.com to request one.

Government, Military & Procurement

Yes. Rug Rats is SWAM-certified — a Small, Women-owned, and Minority-owned Business certification issued by the Commonwealth of Virginia. This certification is recognized for Virginia state procurement and by many government agencies and institutions that prioritize certified small and diverse businesses.

Yes. We have a long history of supplying logo rugs and mats to military bases, government offices, and municipal buildings across the United States. We understand the branding, durability, and compliance requirements of these environments and can accommodate purchase order-based procurement.

Yes. We regularly fulfill orders for organizations deploying rugs or mats across multiple facilities. Volume pricing applies, and we can coordinate staggered shipping to different locations if needed.

Still have a question?

Email us at info@rugratsva.com — we respond within one business hour. You can also visit our Contact page or request a free quote directly.