General Questions

How do I order a custom logo mat? Can you make a custom size and shape?

Send us an email with your size and include your logo design. If you would like a custom shape let us know.  Also include any other particulars, colors, added text. etc. We will send you a rug proof for approval before your order. This is done only through email.

How much is the cost of shipping custom logo mats and how are they shipped?

Most rugs are shipped by UPS or FedEx Ground.  Shipping depends on how many rugs you order and your address. You can request a shipping quote on our contact us page.

Do you have a catalog?

We do not offer a catalog. We offer a large variety of rug styles that it would be to hard to show everything in a catalog.  We can create almost any type of rug for your needs.  Please email us your rug/mat questions.

How do I get pricing on a custom logo mat?

Simply send us an email with your size and what type of logo mat you would like, indoor or outdoor.  We will send pricing.  Also, there is a discount for ordering two or more rugs of the same size and design.

Who is Rug Rats?

Rug Rats is female-owned flooring company located in Virginia Beach Va. We have been making custom rugs since 1987.  Visit our About Us Page.

What is the best way to get in touch with Rug Rats?

For the fastest response please email us.  We respond very quickly, sometimes within an hour or sooner.  We provide all rug quotes by email only.  We cannot answer all the phone calls that come in because of the volume and telemarketers.  If you leave a message we will get back to you at our first opportunity, but you will receive a quicker response by email

Custom Logo Mats

Do you have a warranty on these custom logo mats?

Yes, depending on the logo rug style you have chosen as to which warranty.  Send an email and we will send warranty and specifications.

Can I return a custom logo mat?

If you receive a mat and there is a problem with the printing or it was damaged in shipping, please email and we will give you instructions to return or make you a new mat. Custom logo or custom-made rugs are not returnable. They were custom made just for you and are not a stock item. It is important that you approve the rug proof. We always recommend getting a sample if available.

How do I order a custom logo rug/mat?

Send us an email with your logo mat size and your artwork.  We will send back pricing and rug proof. Once the rug proof is approved, we send you an invoice with a link to make payment.  Custom logo mats usually ship in 10 days to 2 weeks.

How do I select which mat would fit my needs?

Where do you want to use the mat? indoor or outdoor? The cost will be a factor, what colors you want to use etc. go into figuring out what will work for you. Please send us an email with your questions.

How long does it usually take to get a logo mat?

It depends on the custom mat style. We have mats that we can ship in 10 days and some that take 2-3 weeks to complete.

How do I clean my Custom Logo Mat?

You can use a standard vacuum cleaner.  We also recommend spot cleaning with a Carpet spot cleaning product.  You can also steam clean your rug.  We like to use Capture Dry Spot Cleaning. We have used Capture in our Rug Workroom for many years.  Another good product is Host Dry Cleaning.

Will my custom mat pose a tripping hazard?

These rugs have Nitrile rubber backing ensures a smooth safe placement.  These mats also have a rubber reducer edging that keeps the mats flat.  Wheelchairs, carts with wheels, walkers, etc. roll smoothly over these mats.

What artwork is needed to get started?

Send us an email with your logo in digital format. Preferred format files are vector such .ai or .eps.  We also can use a high-resolution jpg or pdf.  Please see our art requirements.