The Top Six Reasons Customers Choose Rug Rats Carpets

Why Choose Rug Rats

Rug Rats Carpets is a well-known company specializing in creating custom area rugs and logo mats for clients throughout the United States. We have provided high-quality custom rugs since 1987 and have become a household name in the custom rug industry. Rug Rats custom rugs offer a wide variety of mid to high-end custom carpets, which are affordable for customers.

There are several reasons why customers choose Rug Rats over other rug companies:
We’re certainly not the only custom rug company out there, but strive to be the best. One of our core principles is to sell only a first-rate service that is proven and that we believe in

  • Rug Rats offers high-quality custom rugs and a large database of custom logo rugs entirely customizable to the customer’s needs.
    Check out our logo rug design search feature for thousands of custom logo mat designs and ideas. We also have an extensive online gallery of customers’ custom rugs we have made since 1987.
  • Our prices are reasonable and do not overprice or price gouge. Rug Rats’ fair pricing policy has brought them hundreds of additional customers through word of mouth.
  • Rug Rats’ rugs are handcrafted, ensuring each rug is unique and of high quality.
  • Rug Rats’ customer service is exceptional, with a team of experts always ready to assist customers with their rug needs.

Quality and Durability

Rug Rats is known for providing high-quality, durable custom logo rugs that last years. Customers choose Rug Rats Carpets for many reasons, but quality and durability are at the top.

Superior Materials

Rug Rats Carpets uses only the finest materials in their rugs. We source our materials from respected suppliers to ensure their logo carpets are made from the best available materials. Our custom rugs are made from high-quality fibers that are soft, durable, and long-lasting.

Long-Lasting Products

Rug Rats Carpets and logo rugs are built to last. We use the latest technology and techniques to create durable, long-lasting custom rugs. Our personalized rugs are designed to withstand heavy foot traffic and wear and tear. We also offer a variety of stain-resistant products, an excellent choice for homes with pets or children.

Rug Rats Carpets also offers various products and styles to meet customers’ needs. We offer carpets in various colors, patterns, and textures to fit any style or decor. We also provide custom rugs that can be tailored to customers’ needs.

Rug Rats Carpets is an excellent choice for customers looking for high-quality and durable custom rugs. We provide superior materials and long-lasting products, make them a top choice for homeowners and businesses.

Exceptional Customer Service

We treat you like we like to be treated.

We aim to give you the same care, quality, and love we put into our business. 

We know what we’re doing.

Between the experts on our team, we have decades of experience in designing and making custom rugs.

When you work with us, you’re working with a team of experts who have been in the business for 35 + years. We live and breathe rug design and love what we do!

We’re honest, and we spoil our customers.

Honesty is another one of our principles. We’ve built a reputation through honesty and conversations with our customers. We work long hours so our customers see the results of our efforts and stick with us for years to come. 

Personalized Assistance

Rug Rats Carpets offers personalized assistance to help customers choose the perfect carpet. We have a team of experts who know the different types of carpets and can help customers find the right one. Customers can also request a custom-made carpet that matches their specific requirements.

We also pay attention to their customer’s needs and problems with their custom-made rug concerns. When customers contact Rug Rats, they speak to an owner or staff person who has been with the company for many years. This personalized approach ensures that customers receive the attention they deserve and that their concerns are addressed promptly.

After-Sales Support

Rug Rats Carpets provides excellent after-sales support to their customers. We understand that issues may arise after the purchase and are committed to resolving them quickly and efficiently. Their team of experts is always available to answer customers’ questions or concerns.

In addition, we offer a warranty on their carpets to give their customers peace of mind. If there are any defects or issues with the carpet, Rug Rats will replace it or refund the customer’s money.

Overall, our exceptional customer service is one of the main reasons customers choose them over other carpet providers. Our personalized assistance and after-sales support ensure that customers receive the attention they deserve and that their concerns are addressed promptly.
Contact Rug Rats with any questions on creating your one-of-a-kind custom area rug,


About the author - Sandy Henderson

The author Sandy Henderson is owner of Rug Rats Fine Carpet and Rugs, a small town business with a national presence. Sandy was drawn to materials and design and wanted to explore how we can take charge of the beauty and happiness of our own homes. She earned a degree in Clothing and Textiles, from historic Longwood College (founded over two hundred years ago as a teachers’ college in Farmville, Virginia). Sandy now draws on her 36 years in the custom rug business to help clients all over the US with their custom & logo rug decisions.